Thank you for shopping at https://thelunchboxnotes.com/
If for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://thelunchboxnotes.com/
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms:
If the product will be refunded, returned, or exchanged there will be a charge on the Shipping Fee of $8, which would be applied through a total reduced refund or credit.
Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
if applicable we will send you a shipping label once the return request has been approved. If you need to ship the products using any carrier, please contact us at info@smartiscratch.com.
REFUND POLICY
In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
- The product must be returned in its original packaging
- The product wasn’t used or damaged
- The product must include original tags (if applicable)
- The product must have the receipt or proof of purchase
Aside from these conditions, there is a product that can be returned but is not refundable as stated in the following:
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
CREDIT POLICY
You are given 30 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods
In order for the product to be eligible for Credit make sure that the following conditions are met:
- The product must be returned in its original packaging
- The product wasn’t used or damaged
- The product must include original tags (if applicable)
- The product must have the receipt or proof of purchase
A product that is on sale or discounted is eligible for Credit depending on the Store Refund Policy
We offer 100% return to refund that is processed through Credit and has No Expiry Period. Unfortunately, Credits can’t be used to pay for shipping fees.
EXCHANGE POLICY
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for items within 30 days. Exchanges exceeding 30 days will not be processed.
In order to be eligible for exchanges make sure that the following conditions are met:
- The product must be returned in its original packaging
- The product wasn’t used or damaged
- The product must include original tags (if applicable)
- The product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
Your exchanged product will be processed Once items are received and conditions confirmed.
You are given the right to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
HOW TO INITIATE A RETURN
If you have a request for a Return, Refund, or Exchange, and if you have further clarification and questions, please do not hesitate to contact us through our: Email Address: info@smartiscratch.com. You will be updated on the Return Status through your EMAIL.
